Frequently Asked Questions
10tk FAQ — Answers to all your questions
Claiming bonuses, withdrawing money, account management, or security — every question you have about 10tk is answered on this one page.
It is natural to have questions or run into issues while using 10tk. On this page we have provided detailed answers to the most frequently asked questions, organised into five main categories — limits and controls, security, withdrawals, bonuses, and member accounts. If you cannot find an answer, contact our 24/7 support team directly.
Frequently Asked Questions
Limits & Controls
Limits & Controls
If you feel that gambling is having a negative impact on your daily life or family, contact us directly. Our support team is available on 10tk's 24/7 live chat and can arrange a self-exclusion or account closure for you. For professional guidance, please also reach out to a trusted mental health service provider.
Yes, as part of responsible gambling you can control the amount you deposit into your account. To use this feature, let our support team know via live chat and they will set the limit according to your request. Please note that the minimum deposit amount is ৳500.
A cooling-off is a break for a set period of time — such as a few days or a few weeks. Self-exclusion is longer-term; your account is fully deactivated for a specified duration. To activate either option, email [email protected] or let us know via live chat.
Some common signs are: repeatedly gambling to chase losses, being unable to stop playing, stealing time from family or work to gamble, and spending more than your budget. If you notice these signs, take a break and seek professional help if needed.
No. 10tk is for users aged 21 and above only. Age is verified at registration and minors are not permitted to create an account. If someone is misusing a parent's account, please contact us about parental controls.
Stay Safe
Stay Safe
Contact us immediately via live chat or email [email protected]. Our security team will temporarily lock your account and begin an investigation. Also change your password right away and check your bKash or Nagad PIN to see if any unauthorised transactions have occurred.
Yes. All data transmission on 10tk is secured with SSL encryption — meaning your login credentials, personal details, and transaction information are always encrypted. Our servers and payment gateway also operate under advanced security measures.
Never give it out. No legitimate representative of 10tk or any service — bKash, Nagad, Rocket, Upay — will ever ask for your OTP, password, or mobile banking PIN over the phone or by message. Any such call or message is a complete scam — hang up immediately and report it to us.
Always confirm that you are on the 10tk.mom domain. Fake sites typically use slightly different spellings — such as "10tkmom", "10-tk.com", or "10tkk.mom". Before logging in each time, check that the green padlock icon and the correct URL appear in your browser's address bar.
Withdrawals
Withdrawals
To withdraw winnings earned from a bonus, you must first meet the wagering requirement. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before you can withdraw it (bonus amount × 25). Once the requirement is met, submit a withdrawal request in the usual way.
No. For security and fraud prevention, 10tk only processes withdrawals to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in the account holder's own name. Withdrawal requests to another person's number will be cancelled.
The minimum withdrawal amount on 10tk is ৳800. Withdrawal requests below this amount cannot be submitted. The minimum deposit amount is ৳500 — both limits apply to all mobile payment methods.
In most cases withdrawals are completed within 1 hour. Our payments team always aims to process requests as quickly as possible. If your money has not arrived within the expected time, let us know via live chat or at [email protected].
Bonuses & Offers
Bonuses & Offers
Yes, cancelling a bonus is possible — but there are conditions. If you cancel a bonus, any amount won from that bonus will also be cancelled. Only the funds you deposited yourself will remain intact. Contact us via live chat to cancel a bonus.
The wagering requirement is calculated on the bonus amount only, not on your deposit. A 25x wagering requirement applies to the 10tk welcome bonus. This means if you receive a ৳1,000 bonus, placing a total of ৳1,000 × 25 = ৳25,000 in bets will fulfil the requirement.
No. The welcome bonus is available only once per new account. If the same person attempts to claim the bonus by creating multiple accounts, all accounts may be cancelled and balances forfeited.
When you open an account on 10tk for the first time and make a minimum deposit of ৳500, the welcome bonus is added automatically. The bonus is 100% of your first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.
In general, bets placed on slot games, live casino, table games, and fishing games count towards the wagering requirement. However, different games may contribute at different rates. For the latest and complete list, read our terms and conditions or ask us via live chat.
Member Account
Member Account
Your password should include at least one uppercase letter, one number, and one special character, and be at least 8 characters long. Your username generally cannot be changed after registration — so choose carefully from the start. To change your password, go to your account settings.
There should be no problem — you can log in from any device using the correct username and password. However, when logging in from a new device, a verification code may be sent for security purposes. For your security, avoid logging in on public Wi-Fi.
To sign up you generally need an active mobile number, a username, and a strong password. For transactions and verification you will need to use a bKash, Nagad, Rocket, or Upay number registered in your own name. For more details, visit the 10tk Login page.
No, each individual may hold a maximum of one account only. Creating multiple accounts is a violation of 10tk's rules, and if detected, all accounts may be permanently closed. If you have an issue with an existing account, contact our team for assistance.
Use the "Forgot Password" option on the login page — a reset code will be sent to your registered mobile number. If this method does not work or your account gets locked, contact [email protected] — our team will assist you promptly.
Have more questions? We are always here
If you did not find a solution in the answers above, contact our support team directly — 24 hours a day, 7 days a week.
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