10tk Privacy Policy

Scope of Data Collection

When you create an account, log in, or use any service on 10tk, we may collect the following types of information:

Personally Identifiable Information

• Full name, date of birth, and gender
• Mobile number and email address
• National ID card or passport details (for verification purposes)
• Residential address

Financial Transaction Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Deposit and withdrawal history and amounts
• Transaction dates and times (Bangladesh Standard Time)

Technical Information

• IP address and device type
• Browser type and operating system
• Cookies and session data (see the Cookies section below)
• Login times, pages visited, and activity logs

We only collect information that is necessary for operating our services, ensuring security, and meeting legal obligations. Collecting excessive or irrelevant information goes against our policy.

Purpose of Data Collection

Information collected by 10tk is used for the following legitimate purposes:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions
• To ensure platform security and prevent fraud
• To provide customer support and resolve complaints
• To deliver a personalized gaming experience and send relevant promotional offers
• To implement responsible gaming policies
• To comply with applicable laws and regulatory requirements
• To improve site functionality and user experience

We never sell your personal information for unrelated commercial purposes or transfer it to third parties — unless you have explicitly given your consent or we are required to do so under a legal obligation.

Data Retention and Security

10tk follows the highest industry standards to protect your information. Our security measures include:

Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Database encryption — stored sensitive information is kept in an encrypted state
• Active firewall and intrusion detection systems
• Regular security audits and vulnerability assessments

Administrative Safeguards

• Only authorized personnel have access to personal information
• Staff receive regular training on privacy and data protection
• Data access logs are reviewed on a regular basis

The data retention period is determined based on legal requirements and business purposes. When information is no longer needed or the legal obligation has ended, it is securely deleted.

Sharing Information with Third Parties

10tk does not sell your personal information to third parties as a matter of policy. However, limited information sharing may occur in specific circumstances:

Service Provider Partners

Limited information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to process payment transactions. These partners operate under strict confidentiality agreements.

Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.

Fraud and Security

Information may be shared with relevant authorities in connection with investigations into cybercrime, fraud, or other unlawful activity.

Outside of the cases listed above, no information will be transferred to any third party without your explicit written consent.

Cookies and Tracking Technologies

The 10tk website uses cookies and similar tracking technologies. These help improve your browsing experience and maintain platform functionality.

Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and saving language preferences. Without them, the site will not work properly.

Functional Cookies

These remember your preferences and deliver a personalized experience — such as game preferences or interface settings.

Analytics Cookies

These help us understand how users are using the site, which is used to improve the quality of our services. The information collected is anonymous and aggregated.

You can control or delete cookies from your browser settings. Keep in mind, however, that disabling essential cookies may affect certain site functionality.

Your Rights

As a user of 10tk, you have the following rights regarding your own personal information:

Access and Portability

You may request from us at any time to know what information is stored about you. We are committed to providing a well-organized digital copy.

Right to Correction

If there are any errors or incomplete details in your information, you may request a correction. Maintaining accurate and up-to-date information is in our interest as well.

Right to Deletion

In certain circumstances — such as permanently closing your account — you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

Right to Object to Processing

You may object at any time to the use of your information for marketing or promotional purposes. After you object, we will stop using the information for that specific purpose.

To exercise these rights, email [email protected] or contact our support team via 24/7 live chat.

Privacy of Minors

The 10tk platform is intended only for users aged 21 and above. We do not knowingly collect any personal information from minors.

If a person attempts to create an account without passing age verification, the account will be automatically cancelled upon verification failure. If we learn that someone under 21 has provided information, that information will be deleted immediately.

If a parent or guardian believes their child has registered on the platform, please contact [email protected]. We will take prompt action.

International Data Transfers

10tk is primarily a platform focused on the Bangladesh market. Our servers and data processing infrastructure operate in a secure and reliable environment.

Where data needs to be processed internationally — such as for certain payment processing or cybersecurity services — we ensure that the destination country has adequate data protection measures in place and that the third party operates under a strict confidentiality agreement.

Response to a Security Breach

While we maintain the highest level of security measures, no technical system is entirely free of flaws. If a data breach occurs:

• We will immediately begin investigating the incident and determine the extent of the breach
• Affected users will be notified promptly
• Relevant authorities will be informed in accordance with applicable law
• Necessary measures will be taken to prevent recurrence in the future

If you believe your account or information is at risk, please contact our support team immediately.

Policy Change Notifications

10tk may update this privacy policy from time to time — due to legal changes, addition of new services, or security improvements. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, users will be notified by email or platform notification
• Continued use of the site after changes are made will be considered acceptance of the new policy

We recommend that you visit this page regularly to stay informed about our current policy.

Responsible Gaming and Data Protection

At 10tk, we believe that privacy policy and responsible gaming go hand in hand. Information related to your gaming activity is used solely for your protection:

• Detecting unusual gaming patterns and sending automatic alerts
• Processing self-exclusion or limit-setting requests
• Providing support resources when signs of gaming addiction appear

To learn more about responsible gaming, visit our Responsible Gaming page.